Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at twentysvngroup@gmail.com. Returns must be authorized before being sent back. We will provide you with the appropriate return instructions and return address once your request has been reviewed.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us with any return-related questions at twentysvngroup@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of items may not be eligible for return, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases.
Please contact us at twentysvngroup@gmail.com if you have questions or concerns regarding the eligibility of a specific product.
We may also be unable to accept returns on final-sale items or gift cards.
Exchanges
The fastest way to receive the product you want is to return the item you currently have. Once the return is accepted, you may place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, customers may have the right to cancel or return their order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
Returned items must be in the same condition in which they were received, unworn or unused, with tags and in their original packaging. Proof of purchase may also be required.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at twentysvngroup@gmail.com.
Contact Information
Twenty Seven Group
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone: +1 177625848
Email: twentysvngroup@gmail.com